Política de envío
Welcome to Machina! We’re committed to ensuring that your order reaches you quickly and efficiently. Please review our shipping policy below to understand how we handle shipping and delivery.
Processing Time
• Order Processing: All orders are processed within 1-8 business days. Please note that orders are not shipped or delivered on weekends or holidays.• Processing Delays: If we experience a high volume of orders, processing may take an additional day. In case of significant delays, we will contact you via email or phone.
Shipping Rates & Delivery Times
We offer multiple shipping options to meet your needs. Rates are calculated at checkout based on the shipping destination and chosen method.
1. Standard Shipping
• Delivery Time: 5-7 business days
• Cost: [Enter standard shipping cost]
2. Express Shipping
• Delivery Time: 2-3 business days
• Cost: [Enter express shipping cost]
3. Overnight Shipping
• Delivery Time: 1 business day
• Cost: [Enter overnight shipping cost]
Note: Delivery times may vary due to carrier delays or unforeseen circumstances.
International Shipping
• Shipping Rates: International rates vary based on location and will be calculated at checkout.
• Delivery Time: International delivery typically takes 7-21 business days, depending on customs and local postal services.
• Customs & Duties: Import duties, taxes, and customs fees may apply to international orders. These fees are the responsibility of the customer and vary by country. We recommend contacting your local customs office for more information.
Order Tracking
Once your order is shipped, we will provide a tracking number via email, allowing you to monitor its journey. You can track your order by visiting [Carrier’s Tracking Website] and entering your tracking number.
Undelivered or Lost Packages
If your order does not arrive within the estimated time frame or is marked as delivered but cannot be located, please contact our Customer Service team at [Customer Service Email or Phone Number]. We will work with the carrier to assist with locating your package, but please allow for processing time as we work to resolve the issue.
Missing, Damaged, or Incorrect Items
If any items in your order arrive damaged, missing, or incorrect, please contact us within 7 days of receipt at [Customer Service Email or Phone Number]. We will review your claim and, if approved, arrange for a replacement or refund.
Changes to Shipping Address
To update your shipping address, please contact us as soon as possible after placing your order. Address changes may delay shipment, and orders that have already been shipped cannot be rerouted.
Contact Us
If you have questions or concerns about your order or our shipping policy, please reach out to our team at support@machina.cc We’re here to help!
Thank you for shopping with Machina!